At LMAJ, we understand that receiving your fragrance is important.

You will be provided a tracking number once your order has shipped. We are not responsible for lost or stolen packages once they are shipped and scanned in by the shipping carrier. However, some packages (UPS and Fed Ex) are shipped with insurance, and we are happy to help you file a claim.

Packages returned due to an incorrect address can be reshipped once additional shipping costs have been paid for the new shipment. A lost package due to an incorrect address is the responsibility of the customer. 

EXPRESS SHIPPING: Your order will ship within 1 business day. Orders placed before 9 AM EST on a business day---> day 0 = the day the order is placed. Business day 1 is the next business day. Orders placed after 9 AM EST do not count for the day the order was placed. Orders with express shipping services will deliver within 2-3 business days (excluding weekends and holidays). Please be advised that shipping timeframes are estimated and not guaranteed, especially during peak shipping seasons, such as Black Friday, Cyber Monday and Christmas. 

We offer Premium Protection Insurance at checkout which covers lost, stolen and damaged packages. If you decline this coverage, you waive your protection in the instance that the shipping carrier does not assume liability and provide reimbursement for a lost, stolen or damaged package. 

International order are shipped with duties and taxes prepaid at the time of purchase to ensure seamless delivery. International delivery timeframes range from 1-3 weeks depending on your location. 

Free Shipping During Sale: All domestic orders $75 or more, ship free ! This does not include Tax or Shipping protection. 

Cancellations:   No cancellations or modifications can be made to any order during any sale period. 

Damaged Upon Arrival: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages must be reported within 7 days of delivery in order for us to be able to assist you. Photos of the damaged contents, inside and outside of packaging must be provided. 

Returns: Due to the nature of our products and the COVID-19 pandemic, returns are not accepted on any of our products.